Help & FAQ

No. Sign up at /register, add your property, see your calendar — all without entering a card. You only enter billing if you choose to keep using it after the 14-day trial.

Yes. Add the property (address + county is enough). PermitPaddler seeds the GET / TAT / county-TAT calendar + compliance checks immediately. Drop in the permit number when you have it — Claude can pull it from your TVR/STRH/NUC/STVR cert PDF.

Type your ZIP code on the welcome wizard — we auto-detect Maui / Oʻahu / Big Island / Kauaʻi from a curated USPS table. 90+ Hawaiʻi ZIPs covered. If your ZIP isn't recognized, pick manually.

Yes — Management plan or higher. Upload a CSV at /properties/import. Template here. Dry-run preview catches errors per row before you commit.

Eight types: TVR/STRH/NUC/STVR/B&B permit certs, GE Tax filing confirmations (Form G-45/G-49), TA Tax confirmations (Form TA-1/TA-2), county TAT confirmations (MCTAT/OTAT/HCTAT/KCTAT), insurance COIs, smoke detector certs, sewer letters. Anything else gets tagged "other".

It runs Claude Sonnet (Anthropic's vision model). On clean photos / scans / native PDFs of HI-issued docs it's typically >95% on the doc type and 80-90% on individual fields. You see a confidence score on every upload; low-confidence fields are flagged for review before saving.

Only what's in the document you upload. Tax confirmations include gross-receipts numbers — those go through Anthropic's API (no training on customer data per their API ToS) and land in your private PermitPaddler DB. We never share with third parties.

Every extracted field is editable before saving — the "Apply to permit/filing/check" form pre-populates fields but you can correct anything. Audit log records both the Claude extraction and your final saved values.

30, 14, 7, 3, and 1 day before every deadline (permit renewals, GE Tax, TA Tax, county TAT, smoke detector cert expiry, insurance COI renewal). Email on every plan; SMS on Management+.

Yes. /reminders shows an iCal feed link with a signed user-scoped URL. Add to Apple Calendar, Google Calendar, or Outlook — every deadline appears with a 7-day-before alarm.

Not yet — 30/14/7/3/1 day is the same for everyone. We'll add per-property + per-tax-type customization in a future release. Email [email protected] if this is a deal-breaker.

See the full comparison table. Single ($79/mo, 1 property), Management ($199/mo, 5–50 properties + team seats), Enterprise ($499/mo, unlimited + public API). Every plan includes all 4 counties + the AI classifier + audit log.

Yes — from /billing in your dashboard (Stripe customer portal). Cancellation takes effect at the end of your current billing period; you keep access until then.

Subscription enters PAST_DUE for 14 days. You retain read access; reminders still fire. After 14 days unpaid, account drops to FREE tier (read-only, 1-property limit).

Yes — Hawaiian Council of Property Owners and similar non-profits get 20% off Management or Enterprise. Email [email protected] with proof of status.

One source of truth: src/lib/county-rules.ts codifies every county's permit type, citation, tax cadence + rate, posting requirement, and compliance check. When Maui Council changes Bill 9, that file gets updated once and every page / reminder / API endpoint updates automatically. See the public /changelog for ordinance updates.

Depends on county. See the citation pages: Maui (Bill 9 / §19.65), Oʻahu (Bill 41 / ROH §21-10.1), Big Island (Bill 108 / HCC §25-4-6.2), Kauaʻi (Title 8 Ch. 11). State taxes (HRS §237 GET + §237D TAT) apply to all.

No. PermitPaddler tracks deadlines + extracts data + keeps the audit trail. Your CPA still files the return. Customers report PermitPaddler cuts their CPA's billable hours ~30% because everything's pre-organized.

Optional. Tax Map Key is Hawaiʻi's unique property identifier (e.g. 2-3-9-005-001:0023). Some counties' permit applications require it; we store it so it's at-hand when you renew. Not required to create a property.

PostgreSQL on Vultr (Honolulu-region edge via Cloudflare; origin in San Jose). Encrypted at rest. Daily backups retained 7 days. Full subprocessor list at /trust.

Yes. Management plan + higher includes CSV export of full portfolio rollup. Enterprise also has a public REST API (/api-docs) with read scopes per resource.

Delete your account from /settings — most data deleted within 30 days. Audit log entries retained (compliance defense). Tax filings you've already filed are preserved as records.

Email [email protected]. We acknowledge within 48h, patch high-severity within 7 days. Full security posture at /trust.